When Verizon said, “We are just telling the truth, and the truth hurts” to the face of AT&T over a cup of blistering ordeal about the “there’s a map for that ads”, we thought it was just a speculation. However today, that speculation became a reality as consumer reports made a survey about user customer satisfaction and guess what? AT&T is on the last of the list.
In a canvass of more than 50,000 readers spanning 26 U.S. cities, the organization found AT&T carrier had the lowest customer-satisfaction rating in 19 cities surveyed – Verizon on Top.
John Paczkowski reports for AllThingsD.
“To hear that AT&T ranked dead last in customer satisfaction in high-profile markets like New York and San Francisco isn’t all that surprising. It’s common knowledge that the average AT&T iPhone drops 30 percent of all calls in New York City, and complaints about lousy service in the Bay Area are legion. But to find that the carrier placed last in 17 other cities as well suggests that AT&T’s shortcomings are more widespread than the carrier would have us believe and not simply the product of a high concentration of iPhones in the country’s larger cities,” Paczkowski reports.
Interesting, Consumer Reports noted
“Apple’s iPhones are the top smart phones in our Ratings–actually, among the best of all phones we tested, period–but their exclusive carrier, AT&T, was middling at best in satisfaction….If you’re readying to buy Apple’s phone, prepare for possible disappointment with its service and expect to love the phone anyway. Despite the network problems, a staggering 98 percent of iPhone users in our cell-phone-buying survey were satisfied enough to say they would definitely or probably buy the phone again. Only 79 percent of respondents who bought other cell phones said the same.”
In this battle royale in which you know already who got the upper-hand (Hint: Starts with a letter V) One could say that AT&T was far better-off if they just zipped their mouths, improve their service rather than filing a lawsuit.
In this consumer report review, maybe an AT&T fan could say, it’s biased on the consumers being interviewed. Probably yes, but then again, you can’t deny the waning service of AT&T to major cities in USA and you got the whole blogosphere of tech-news to support that findings. Furthermore, have you observe on how AT&T failed to reach coverage on some major areas in USA lately?
A humiliating blow indeed on the side of AT&T, not to mention that they will be having a court-hearing on December 16, hopefully concluding their bout with Verizon. With all these negative energy going around AT&T, I wonder if Luke Wilson can still make a laugh out of it… that line goes the same for AT&T corp as well.
You might also like
Tags: at&T cellphone survey, at&t consumer report, at&t last on survey, at&t service last, at&T survey, AT&T vs verizon, at&T worst
This survey’s biggest flaw is the number of people surveyed. Surveying 50,000 people is a drop in the bucket compared with the number of subscribers to a single cell company. It also fails to mention the percentage of respondees with a particular company. For example, most of the respondents may have been on Verizon so of course it is ranked number one.
On another note, I don’t understand how T-Mobile’s service is ranked above Sprint and AT&T. I have seen far more complaints about T-Mobile’s service then any other cell phone service. Even looking at their map you can see many gaps in coverage (http://www.cellularmaps.com/net_compare.shtml). The map even shows T-Mobile roams on AT&T for a large percentage of their coverage.