Amidst all the problems of how the Cupertino’s new ‘legendary’ device are facing, Steve Jobs is now going in for an official press conference today to answer this issue. And I am telling you, this may not look that ‘serious’ to some, but for other’s, this is a matter of life and death situation! So here it goes.
Introduction: Comparison of the Problem
Steve Jobs seems to be straightforward with the issue and just after a couple of minutes of highlighting the success of the iPhone 4 – Now sold for 3 million in just 3 weeks. He then starts to enumerate to the entire audience that, “all phone’s aren’t perfect”. He released some samples about past phones with ‘antenna’ issues, Starting from the BlackBerry Bold 9700, HTC Droid Eris and Samsung Omnia II.
“We knew that you could see bars drop on the phone when you hold it in a certain way, it’s a fact, phones aren’t perfect. But people are reporting better reception with this antenna than they’ve ever seen before.”
As Jobs points out, Apple has not yet find its way to get around with the laws of physics yet, but with its technology, they’re hoping to get with it on the future.
How they’re dealing with it? State of the art Apple test-rooms facilities that ensures these problems would be solved. ASAP.
The Reality Of the Problem: How many people are really affected?
This is really an interesting debate. Because if you’re like me, who’s getting a bit tired of all the tech-blogs around, having this report about that ‘iphone 4 problems’ over and over again. At first glance, you would thought, “how many hundreds of thousand of people are really affected with this glitch?”
Apple has released their numbers and it turns out that its nothing more than 0.55% of the whole totality of consumers who bought the unit.
Drop Calls: It only drops “less than 1″ call per 100 more than the 3GS.
‘Jesus!’ As Steve Jobs, exclaimed.
Solution to the Problem:
We all know that Apple recently provided an update for their iOS 4 now patched as iOS 4.1 – Jobs claimed that this made the bandwith calculation of the iPhone 4 even more exact.
Next, just what we predicted. Apple is giving out free cases ‘bumpers’ for all the next iPhone 4 products going to be sold on the market (September 30) And they will even give you a refund if you bought a bumper already.
But that’s not all. If you’re not really satisfied of how your iPhone 4 performs, Apple is confidently stating that you can have a full refund for it. Provided that it’s undamaged (jailbroken not mentioned)
Notable Question and Answer portion:
Yep, this is the fun-part. As you can see, the whole ‘charismatic’ presentation of Steve Jobs only lasted for almost half an hour only and the rest are for the audience to ask him.
Were you told about the design before the phone was released?
Steve: Are you talking about the Bloomberg article? That’s a crock, and we’ve challenged them to show proof that that. If anyone had said this thing has problems, we would have dispatched people to deal with that issue… It’s all bullshit!
Are you willing to make an apology to investors?
Steve: You know we hear from customers who love this phone and have a great experience with it, and we’re doing a lot to help them with any issues they’re seeing. To investors, you know, you invest in the company we are, so if the stock goes down $5… I don’t think I owe them an apology.
Its clear that Steve Jobs is making the whole world realize that all phones have its weakness and problems. Although, he’s trying to point out that all smartphones have signal problems (antenna issues) as well. Somehow, you may or may not agree with that one. But, the man had stated some pretty interesting facts. Like the percentage of people who actually returned the iPhone 4, and the amount of customers who are reporting this ‘antennagate’ issue. This is not a question about perfection but realization about how many people are really affected with this issue. If you’re not getting the whole picture of what apple is implying, then here it goes:
‘It’s as if, the whole media is just inflating this iphone 4 problems because in reality, it’s not something so serious that users would want to return it immediately. ‘
The solutions that Apple provided are just what we expected, ‘free bumpers for everyone’ plus a full refund if you happen to return your unit. As he reiterated, ‘Apple wants it users to be happy always’.
You can also see, how Steve mastered the way of how he presents facts, data with proper authority. I mean, try that with your other CEO around.
“In ending, I’d like to talk about how we make decisions. We love our users, we love them. We try to surprise and delight them… and we work our asses off. We have a lot of products that are pretty great for them, Macs, iPhones, iPods, iPads.
So what do you think, are you satisfied with Steve Jobs solution for your problems?, were you really affected by that ‘antennagate’ issue? Show us in your comments below.
(img credit: engadget, mobilecrunch)
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